The
voice portal market is exploding with enormous opportunities for service providers
to grow business and revenues. Voice based internet access uses rapidly advancing
speech recognition technology to give users any time, anywhere communication and
access-the Human Voice- over an office, wireless, or home phone. Here we would
describe the various technology factors that are making voice portal the next
big opportunity on the web, as well as the various approaches service providers
and developers of voice portal solutions can follow to maximize this exciting
new market opportunity.Natural speech is modality
used when communicating with other people. This makes it easier for a user to
learn the operation of voice-activate services. As an output modality, speech
has several advantages. First, auditory input does not interfere with visual tasks,
such as driving a car. Second, it allows for easy incorporation of sound-based
media, such as radio broadcasts, music, and voice-mail messages.
Third, advances
in TTS (Text To Speech) technology mean text information can be transferred easily
to the user. Natural speech also has an advantage as an input modality, allowing
for hands-free and eyes-free use. With proper design, voice commands can be created
that are easy for a user to remember .These commands do not have to compete for
screen space. In addition unlike keyboard-based macros (e.g., ctrl-F7), voice
commands can be inherently mnemonic ("call United Airlines"), obviating
the necessity for hint cards. Speech can be used to create an interface that is
easy to use and requires a minimum of user attention.For
a voice portal to function, one of the most important technology we have to include
is a good VUI (Voice User Interface).There has been a great deal of development
in the field of interaction between human voice and the system. And there are
many other fields they have started to get implemented. Like insurance has turned
to interactive voice response (IVR) systems to provide telephonic customer self-service,
reduce the load on call-center staff, and cut overall service costs.